Privacy Policy
Last Updated: March 18, 2026
SynthAxis is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Contents
1. Information We Collect
- Personal identification information (name, email address, phone number, company name) when you register an account, submit an inquiry, or contact us.
- Order and transaction data including product selections, quantities, shipping addresses, and billing information.
- Usage data such as IP address, browser type, pages visited, and time spent on our site, collected automatically through cookies and similar technologies.
- Communications you send us, including inquiry messages, feedback, and support requests.
2. How We Use Your Information
- To process and fulfill product orders, quotation requests, and custom synthesis inquiries.
- To send transactional communications including order confirmations, shipping notifications, and invoice receipts.
- To provide customer support and respond to your questions, comments, or concerns.
- To send marketing communications about new products, promotions, and scientific resources — only with your consent, and you may opt out at any time.
- To improve our website, services, and product catalog based on usage patterns and feedback.
- To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
3. Legal Basis for Processing
- Contract performance — processing necessary to fulfill orders or service agreements you have entered into with us.
- Legitimate interests — improving our services, fraud prevention, and direct marketing to existing customers.
- Consent — for marketing communications and non-essential cookies, which you may withdraw at any time.
- Legal obligation — where we are required to process data to comply with applicable laws and regulations.
4. Sharing of Information
- We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
- We share data with trusted service providers who assist in operating our website and delivering our services (e.g., payment processors, shipping carriers, cloud infrastructure providers), bound by confidentiality obligations.
- We may disclose information when required by law, court order, or government authority, or to protect the rights, property, or safety of SynthAxis, our customers, or others.
- In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
5. Data Retention
- We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
- Order records and associated personal data are retained for a minimum of seven (7) years to comply with tax and regulatory obligations.
- Marketing preferences and consent records are retained until you withdraw consent or request deletion.
- You may request deletion of your personal data at any time, subject to our legal retention obligations.
7. Your Rights
- Right of access — you may request a copy of the personal data we hold about you.
- Right to rectification — you may ask us to correct inaccurate or incomplete data.
- Right to erasure — you may request deletion of your data, subject to legal retention requirements.
- Right to restrict processing — you may ask us to limit how we use your data in certain circumstances.
- Right to data portability — you may request your data in a structured, machine-readable format.
- Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
- To exercise any of these rights, contact us at privacy@synthaxis.com. We will respond within 30 days.
8. International Data Transfers
- SynthAxis operates globally. Your data may be transferred to and processed in countries outside your country of residence, including the United States and the European Union.
- Where data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
9. Security
- We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- All data transmission is encrypted using TLS (Transport Layer Security). Sensitive data such as payment information is processed through PCI-DSS compliant payment processors.
- Despite our best efforts, no security measure is completely impenetrable. If you believe your data has been compromised, please contact us immediately at security@synthaxis.com.
10. Children's Privacy
- SynthAxis products and services are intended for professional and research use by adults. Our website is not directed at children under the age of 16.
- We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.
11. Changes to This Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date.
- Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
- If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection team.
- Email: privacy@synthaxis.com
- Address: SynthAxis Data Protection Officer, 123 BioInnovation Drive, Cambridge, MA 02139, USA
- You also have the right to lodge a complaint with your local data protection supervisory authority.
Also see our Terms & Conditions
Read the full terms governing use of SynthAxis products and services.